Returns / Exchange Policy
We adhere to a thirty (30) day return or exchange policy for all qualifying merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund. For a complete list of qualifications, please read below as some items may not qualify.
If you would like to make an exchange or return, you will need to contact us within Thirty (30) days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only.
To exchange or return an item, the customer MUST obtain a return authorization number by contacting us at firstname.lastname@example.org. Englishtacksupply.com reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time.
We believe in customer satisfaction and providing quality goods to our customers. We retain the right to decline any refund if we feel the return policy is being abused by a customer.
An order may be canceled; only before the package has shipped out. Once an order has been shipped out it cannot be canceled. Customers may contact us to return the package at their cost with a return authorization request if they no longer need the order.
Non deliverable address
Packages must be shipped to correct and valid addresses only. For all packages shipped out by us with an incorrect or non deliverable address provided by the customers, and returned to us, a return postage fee will apply. This fee is the customer's responsibility. A re-shipping fee will also apply to reship the package. If the returned order is canceled by the customer, a refund will be issued minus the postage both ways.
To obtain your return authorization number email email@example.com and someone will be in contact with you as soon as possible. This may take 24 to 48 business hours. RA # cannot be issued over the phone.
Before returning or exchanging any merchandise, please be sure to note the following items:
All items should be returned unused using the original packaging. If this is not possible, please include as much of the original packaging as possible.
ALL shipping costs must be paid by the customer. In case of an exchange, shipping charges are to be paid by the customer, as well as any cost difference between exchanged items. Englishtacksupply.com will not ship any exchange free of cost.
Your return authorization number (RA#) issued by us must be written on the outside package where it is clearly visible. We do not accept any returned package at our PO Box address, and our correct return address for the warehousevwill be provided during the initial contact with the returns and exchanges department. Englishtacksupply.com reserves the right to refuse any package without a return authorization number (RA#) visible on the package.
Please review the terms and conditions before sending any merchandise to us.
All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department, after which no returns will be accepted.
. If returned items are found to be unacceptable, the item will be refused or a restocking fee applied.
Horse fluids, such as urine and sweat, are highly acidic. Any suede leather item that comes in contact with such fluids will bleed and is not covered by any warranty. Englishtacksupply.com is not responsible for such incidents, and the items are not returnable.
Terms and Conditions
All merchandise returned and found to be used may be destroyed and no refund or exchange is issued. All merchandise without its original packing or tags can be charged with a 20% restocking fee or will receive store credit only at our discression.
There are no returns on close out or scratch and dent items. All items in these categories or labeled as such cannot be returned and are not warranted.
Return Policy on Horse Blankets / Sheets
Due to reasons of hygiene, and also due to the fact that some horses are known to be extremely rough on their blankets, while other horses will get years of use out of their blanket. - horse blankets & sheets are not guaranteed against ripping & tearing.
Most tears & rips may be repaired easily at your local repair shop. To help prevent injury to the horse, blanket straps and hardware will break at a certian stress point and are not guarnteed against breakage.
Horse clothing is therefore are not returnable
In the event the wrong size has been ordered; horse clothing that has made contact with a horse is a health and sanitation risk to other customers as well as our employees. All items must be completely new an unused. Any horse clothing that has been tried on, even if for a brief moment cannot be returned. All clothing is inspected and if any evidence of wear is found the blanket may be destroyed with no refund. This includes but may not be limited to blankets, sheets, fly mask, grooming items, and coolers.
Englishtacksupply.com is not responsible for any horse clothing that is torn and destroyed once it has been out of the bag & on the horse. Any returned horse clothing will be destroyed.
Riding Boots: Can be tried on, on the carpet and can be returned for an exchange or refund. Used boots with mud or wrinkles are destroyed and no refund will be issued. Any damage to the boot box will incur a 20 percent restocking fee. The manufacture holds the right to determine the condition of the boots on all drop ship items.
Horse grooming items cannot be returned once the packaging has been opened. Any grooming items that have been used are a health and sanitation risk for our customers and our employees and therefore non-returnable.
Hay bags and Hay Nets:
Hay bags, hay nets, and feed bags have no warranty unless specifically stated. Any damaged or destroyed hay bags, feed bags, or hay nets will not be replaced or refunded. Some horses can use the same hay bag for years while others are too rough on them. Some horses may also need trained on how to eat from hay bags. Any hay bag that has had contact with hay, grain, or a horse cannot be returned. Any hay bag, hay net, or feed bag that is found to be used will be destroyed and no refund, store credit, or exchange will be issued.
All items purchased with free shipping will be shipped the most economical method. Delivery date with free shipping order is not guaranteed. In case of an exchange the buyer is responsible for exchange shipping charges. Free shipping will not be provided for any exchanges. Shipping charges are not refundable once the items have been shipped and for all refused packages.
Unless specifically stated items do not have warranties. Hay bags, feed bags, and horse clothing have no warranty unless specifically stated. No refund, exchange, or store credit is guaranteed for these items unless stated on that item regardless of situation. All items with warranties must be registered with the appropriate company to qualify. If not registered the warranty will not be applied and any refund, replacement, or store credit will be void. If a warranty has a deadline no refund, replacement, or store credit will be issued past this date.